Customer Support Associate Job – (Chinese- English)

Koff energy
  • Post Date: July 28, 2020
  • Apply Before: September 30, 2020
  • Applications 0
  • Views 299
Job Overview

Get a Customer Support Associate Job in Ghana. Below are the details:

Job Summary Customer Support Associate Job (Chinese-English)

  • Handles and resolves customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat).
  • Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers.
  • Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
  • Meets or exceeds KPI targets on effectiveness and efficiency.
  • Provides quality and accurate service.
  • Escalates issues to specific superior/s.
  • Follows instructions of immediate superior and/or Officer(s)-on-Duty.
  • Gives feedback and suggestions to immediate superior for issues and procedures, etc.
  • Coordinates well with other CS, superiors and colleagues from other departments.
  • Responsible and has the initiative to take part in the department’s growth and development.
  • Provides answers and solutions to customers in a professional manner.
  • Demonstrates extensive knowledge in products and system tools.
  • Strictly follows internal department procedures and complies with company-wide rules and policies.
  • Performs any task assigned by their superior.

Qualifications/Work Experience/Skills

  • Preferably a college graduate.
  • Flexible in shifting schedule.
  • Must be fluent in English and Chinese languages, written and spoken.
  • Must be Sports-oriented, especially with Soccer/Football and Cricket.
  • Must have good typing skills.
  • Preferably with customer service experience.
  • Has good communication skills.
  • Display excellent problem solving and people skills.
  • Must be independent, self-motivated, show initiative and has a strong sense of ownership/responsibility.
  • Display willingness to learn/fast learner.
  • Knowledgeable with MS Office applications.

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