COLLECTIONS ASSISTANT – Nestlé Business Services Accra

Job Overview



Trainee/Intern Entry Para-Professional

Location: Tema, Ghana
Company: Nestlé Business Services Accra
Position Type: Full-time
Level: Entry Level
Minimum Educational qualification: Bachelor’s Degree
Minimum Relevant work experience: 0-2 years of relevant experience.

Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human company driven by our purpose to enhance the quality of life and contribute to a healthier future.
Nestlé Business Services Accra is currently looking for a vibrant, intelligent and motivated Collections Assistant to join the Collection Team to conduct and provide collection analytics for credit management and execute an efficient collection strategy based on market credit policy to timely collect customer Receivables
A day in the life of…

  • Conduct and provide collection analytics
  • Collate and send customer required supporting documentation for collection
  • Analyze customers’ accounts. Monitor account details for non-payments, delayed payments and other irregularities.
  • Reconciles account balance and open items with the customer
  • Conduct intensive collection activities based on Market Collection Strategy
  • Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due
  • Issue Dunning Letters to Customers
  • Receive and action on incoming collection concerns from the customer and internal stakeholders
  • Create Claim Case and collaborate with claims and deductions management team
  • Collaborate with internal parties (Sales, CFSC, CC&IR), as needed, to be able to collect debt
  • Record result of communication with the customer and other internal collaborators
  • Monitor payment plan agreed with the customer
  • Collate and provide necessary documents to third party and legal. Monitor customers handed over to third party or legal.
  • Send requests for account clearing, as needed
  • Participate in Continuous Improvement activities

What Will Make You Successful?

  • Bachelor’s degree in Business Administration/Economics/ Accounting/Finance
  • Proficient analytical skills
  • Language skills – fluent in English and local language of the country in scope (.i.e. Angola – Portuguese)
  • Good communication and negotiation skills
  • Experience in SAP and MS Office applications

How to Apply?
Apply by clicking on the “apply” button, follow the steps and attach a copy of your CV. The closing date for application is 6th December 2018. We will be considering applicants as they apply, so please do not delay in submitting your application. Only shortlisted applicants will be contacted or given feedback.
We are Nestlé, the largest food and beverage company. We are 328,000 people strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than 89.5 billion CHF in 2016, we have an expansive presence with 442 factories in more than 86 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

Job Detail
Shortlist Never pay anyone for job application test or interview.


Get the latest jobs and career advice sent right to your inbox.


Get the latest jobs and career advice sent right to your inbox.