Customer Service Coordinator – APPLY NOW

JOB VACANCY
  • Accra, Ghana
  • Post Date: August 22, 2019
  • Apply Before: October 16, 2019
  • Applications 2
  • Views 317
Job Overview
Job Title: Customer Service Coordinator – Female 
Job Location: Tema Community 20
Salary: Ghc (1,500.00 – 2,000) + Bonuses
Key Responsibilities:
1. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
2. Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
3. Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements
4. Work within the guidelines of Food Pharmacy Ltd.
5. Ensure accuracy of all customer details and all communication is correctly recorded on company’s computer systems and communicate regularly with customers in accordance with the procedures set out.
6. Visit customers in the field to understand their needs by building a professional relationship throughout, offering guidance and assistance/rectification to matters raised and to understand the scope of problems.
7. Provide cover for Customer Service Manager where necessary at the Customer welcome meeting and where attendance is required ensure set agenda is followed as set out in the procedures. This will involve occasional evening/weekend working.
8. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
9. Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.
10. At all times comply with company policies, procedures and instructions.
11. Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change
Key Skills;
1. Must have a minimum of 3 years working experience as Customer Service personnel.
2. Minimum educational qualification is degree.
Kindly send CVs to  jobs@laborpowerltd.com with subject heading as Customer Service Coordinator
Job Detail
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