Call Center Agent – APPLY NOW

JOB VACANCY
  • Accra
  • Post Date: April 24, 2019
  • Applications 0
  • Views 115
Job Overview

Job Title    Business Development Manager

Duration    Permanent

 

You will answer incoming calls from customers who want to place orders, respond to enquiries, manage complaints, troubleshoot significant customer service problems and provide general information. You will be a member of the primary contact team for clients who are interested in the service that we offer and will be responsible for assisting them in completing and placing orders online and over the phone. You will also inform clients of the service terms and features and project a professional company image through voice and online interactions.

 

Responsibilities and Duties

  • Answer incoming calls and respond to customer’s emails
  • Place customer orders in the computer system
  • Identify and escalate serious issues to supervisors
  • Provide service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software and company procedure
  • Route calls to appropriate sources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell services
  • Complete call logs and reports
  • Other duties as assigned

Qualifications and requirements

  • HND or higher
  • Proficient in relevant computer applications
  • High proficiency in English
  • 1-2 years of experience in a call center environment

Skills

  • Knowledge of customer service practices and principles
  • Telephone etiquette skills
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills

Ability to handle the stressful situation appropriately.

 

Applicants should send CVs to jobs@laborpowerltd.com with subject CALL CENTER AGENT

OR 0244 49 6445 / 0303309039 for more information.

Labor Power & Consultancy

Rev Dagadu Street Tema Community 10

May flower Building

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